Rare 1970's Politoys Nr 532 Alfa Romeo GS 1 43 MIB Zagato ngivtb4088-Vintage Manufacture

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Rare 1970's Politoys Nr 532 Alfa Romeo GS 1 43 MIB Zagato ngivtb4088-Vintage Manufacture

Written by Tom Lehman on May 16, 2019 at 9:08 AM | 4 minute read

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Used: An item that has been used previously. See the seller’s listing for full details and description of ... Read moreabout the condition

 

“Digital transformation” is leaving no stone unturned. Its effects aren’t limited just to big consumer brands like Amazon, Netflix Uber. Redline Hot wheels RARE Olive TNT- Bird Brown Interior Very Nice W ButtonTechnology has changed how people travel down the path toward membership at your association, and how they engage with your association if or when they join.

A member’s experience with your association or nonprofit used to look different.Redline Hotwheels 1971 White SNAKE II funny car in NM Nice Gift They might hear about you through a direct mail flyer, send in a check to join, and attend a conference once a year. That was association membership. Their journey to joining your association was linear and sequential.Redline Hotwheels Aqua 1968 Custom Corvette oc15812

Now, they come to your association at various stages of the funnel, or the member/buyer’s journey. And along the way, they expect a different experience from what was the norm 20 years ago.

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Redline Hotwheels Aqua 1970 TNT Bird oc9321 Written by Elizabeth Bell on May 14, 2019 at 8:41 AM | 8 minute read

No matter the reason for the change, anyone who has grown an online community to maturity can tell you that the thought of moving that community to a new platform is enough to keep a person up at night.Redline Hotwheels bluee 1970 Ambulance oc15893

There are logistical and personal challenges to migrating an entire community, like:

  • What if engagement totally dies?Redline Hotwheels bluee 1973 Double Header oc7985
  • What if we lose all the activity from our old community when we transition?
  • What if members don’t move?Redline Hotwheels Chopcycles gold Speed Steed oc16933
  • What if members start their own rogue communities because they hate our new platform?

But whatever your worries are, moving your community could be what it needs to become even better.

Redline Hotwheels Copper U.S. 1968 Custom Barracuda oc9371To get you to that new, better place, there are some strategic elements to think about as you transition your community from one platform (be it social media, a different company, or a listserv) to another.

We’re here to help you meet your goals while avoiding these pitfalls.

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Rare 1970's Politoys Nr 532 Alfa Romeo GS 1 43 MIB Zagato ngivtb4088-Vintage Manufacture

Written by Red Line 1 43 Ferrari 550 Maranello Larbre Competition LM 24 2005 from Japan on May 9, 2019 at 10:53 AM | 5 minute read

Do you have a Customer Advisory Board (CAB) or customer advisory council?Redline Hotwheels Hot Pink 1971 Hairy Hauler oc15384 A lot of software companies do. It’s one of those boxes that you check because you know it’s a best practice.

But something else that’s common is when companies check the CAB box just to have one, but don’t end up doing much with it (likely because of the workload it takes to manage). Redline Hotwheels Light Green 1975 Sand Drifter oc11698Rather than becoming the product and customer experience-changing entity that it has the potential to be, many CABs go into hibernation, never to be heard from again.Redline Hotwheels Magenta 1971 The Hood oc6611

It’s time to change that. It’s time to mobilize your CAB for action.

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Written by Nick Mignogna on May 1, 2019 at 10:14 AM | 9 minute read

 

In today's global economy, you're no longer competing with just the businesses in your town.Redline Hotwheels Purple 1968 Custom Fleetside oc13901 You're competing around the world, and you may offer similar products and services to half a dozen other vendors, maybe more. Redline Hotwheels Red 1968 Deora oc14385You need a way to differentiate yourself outside of product and price, which can only be tweaked so much.

Smart businesses that find themselves in this situation turn to customer support as the differentiator.

Excellent customer service and support are highly effective ways to stand out because they also build loyalty among your customers.Redline Hotwheels Red Red Interior 1968 Custom Firebird oc10511It will often cause them to select you for renewals and recommend you even if your prices are higher than the competition. Just consider these stats:

Clearly, there’s a major divide between perception and a hard reality.Redline Hotwheels Yellow 1970 Sand Crab oc12348

So how do you create a great customer service experience that puts you on the right side of these statistics?

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Rare 1970's Politoys Nr 532 Alfa Romeo GS 1 43 MIB Zagato ngivtb4088-Vintage Manufacture