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Minichamps 18 Tgold red Str3 1 Scale nghtho5051-Contemporary Manufacture

Written by Tom Lehman on May 16, 2019 at 9:08 AM | 4 minute read

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Used: An item that has been used previously. See the seller’s listing for full details and description of ... Read moreabout the condition


Country: Japan Country/Region of Manufacture: Japan



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“Digital transformation” is leaving no stone unturned. Its effects aren’t limited just to big consumer brands like Amazon, Netflix Uber. MINICHAMPS 1976 Porsche 934 Nurburgring 300km Schenken GT52 1 18New Item Technology has changed how people travel down the path toward membership at your association, and how they engage with your association if or when they join.

A member’s experience with your association or nonprofit used to look different.MINICHAMPS 1977 Porsche 911 Turbo Mexico bluee 1 12 Large Car New LE 100pcs They might hear about you through a direct mail flyer, send in a check to join, and attend a conference once a year. That was association membership. Their journey to joining your association was linear and sequential.MINICHAMPS 1983 Porsche 956K 1000 km Mugello 18New Item

Now, they come to your association at various stages of the funnel, or the member/buyer’s journey. And along the way, they expect a different experience from what was the norm 20 years ago.

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Minichamps 1992 AUDI V8 QUATTRO TEAM SMS MOTORSPORT DTM 1 18 New Written by Elizabeth Bell on May 14, 2019 at 8:41 AM | 8 minute read

No matter the reason for the change, anyone who has grown an online community to maturity can tell you that the thought of moving that community to a new platform is enough to keep a person up at night.Minichamps 2008 Bentley Continental GT color is St. James Red

There are logistical and personal challenges to migrating an entire community, like:

  • What if engagement totally dies?MINICHAMPS 2013 Bentley Continental GT Speed Cabrio bluee LE 999pcs 1 18 New
  • What if we lose all the activity from our old community when we transition?
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  • What if members start their own rogue communities because they hate our new platform?

But whatever your worries are, moving your community could be what it needs to become even better.

MINICHAMPS 312 049046 Valentino Rossi 2004 no sunglasses MotoGP Figurine 1 12To get you to that new, better place, there are some strategic elements to think about as you transition your community from one platform (be it social media, a different company, or a listserv) to another.

We’re here to help you meet your goals while avoiding these pitfalls.

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Minichamps 18 Tgold red Str3 1 Scale nghtho5051-Contemporary Manufacture

Written by Minichamps 143 minicar Audi R8 24 hours of Le Mans 2005 discontinued sale on May 9, 2019 at 10:53 AM | 5 minute read

Do you have a Customer Advisory Board (CAB) or customer advisory council?Minichamps 400 120621 1973 Alfa Romeo Montreal green Medio 1 43 A lot of software companies do. It’s one of those boxes that you check because you know it’s a best practice.

But something else that’s common is when companies check the CAB box just to have one, but don’t end up doing much with it (likely because of the workload it takes to manage). MINICHAMPS 400112120 Peugeot 504 Coupe 1974 Light Green Metallic 1 43 NEWRather than becoming the product and customer experience-changing entity that it has the potential to be, many CABs go into hibernation, never to be heard from again.Minichamps 410066111 Porsche Panamera Sport Turismo manufactured 2017 Grey Metallic 1 43

It’s time to change that. It’s time to mobilize your CAB for action.

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Written by Nick Mignogna on May 1, 2019 at 10:14 AM | 9 minute read


In today's global economy, you're no longer competing with just the businesses in your town.Minichamps 436 031432 1 43 mercedes-benz clk Fulda manufacture year in 2002 top You're competing around the world, and you may offer similar products and services to half a dozen other vendors, maybe more. Minichamps 5000 scale 1 43 Karmann Ghia Coupe perfect mint in boxYou need a way to differentiate yourself outside of product and price, which can only be tweaked so much.

Smart businesses that find themselves in this situation turn to customer support as the differentiator.

Excellent customer service and support are highly effective ways to stand out because they also build loyalty among your customers.Minichamps Alfa Romea Alfetta 1.8 1 43 Scale-BoxedIt will often cause them to select you for renewals and recommend you even if your prices are higher than the competition. Just consider these stats:

Clearly, there’s a major divide between perception and a hard reality.Minichamps Aston Martin Db9 Congreenible 2004 18 Scale Car

So how do you create a great customer service experience that puts you on the right side of these statistics?

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Minichamps 18 Tgold red Str3 1 Scale nghtho5051-Contemporary Manufacture

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