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MG 1 Ferrari 512M Glen 1974 43 Watkins nghtho4357-Contemporary Manufacture

Written by Tom Lehman on May 16, 2019 at 9:08 AM | 4 minute read

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Used: An item that has been used previously. See the seller’s listing for full details and description of ... Read moreabout the condition
Scale: 1:43



Does not apply


“Digital transformation” is leaving no stone unturned. Its effects aren’t limited just to big consumer brands like Amazon, Netflix Uber. MINICHAMPS 1 18 - 150 137090 MORRIS MINOR POLICE - blueE WHITETechnology has changed how people travel down the path toward membership at your association, and how they engage with your association if or when they join.

A member’s experience with your association or nonprofit used to look different.Minichamps 1 18 - f1 panasonic toyota racing tf106 r. schumacher They might hear about you through a direct mail flyer, send in a check to join, and attend a conference once a year. That was association membership. Their journey to joining your association was linear and sequential.Minichamps 1 18 Bentley Azure in Fountain bluee with Dealer Edition Box

Now, they come to your association at various stages of the funnel, or the member/buyer’s journey. And along the way, they expect a different experience from what was the norm 20 years ago.

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Minichamps 1 18 Diecast - FF1 Ferrari 412 T2 1996 Eddie Irvine + Display Case Written by Elizabeth Bell on May 14, 2019 at 8:41 AM | 8 minute read

No matter the reason for the change, anyone who has grown an online community to maturity can tell you that the thought of moving that community to a new platform is enough to keep a person up at night.Minichamps 1 18 McLaren (971

There are logistical and personal challenges to migrating an entire community, like:

  • What if engagement totally dies?Minichamps 1 18 Scale - 501.14.005.25 - Audi TT Roadster 3rd Gen - Tango Red
  • What if we lose all the activity from our old community when we transition?
  • What if members don’t move?Minichamps 1 18 Scale 155 713438 - Mercedes Benz 300 SEL 6.8 1971
  • What if members start their own rogue communities because they hate our new platform?

But whatever your worries are, moving your community could be what it needs to become even better.

Minichamps 1 18 Scale 155 876517 - Porsche 962C 3rd 200 Meilen Von Nurnberg '87To get you to that new, better place, there are some strategic elements to think about as you transition your community from one platform (be it social media, a different company, or a listserv) to another.

We’re here to help you meet your goals while avoiding these pitfalls.

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MG 1 Ferrari 512M Glen 1974 43 Watkins nghtho4357-Contemporary Manufacture

Written by Minichamps 1 12 Ducati 900SS 1977 Classic Bike Series No.74 on May 9, 2019 at 10:53 AM | 5 minute read

Do you have a Customer Advisory Board (CAB) or customer advisory council?Minichamps 1 18 Scale diecast - 530 001802 McLaren Mercedes MP4 15 D. Coulthard A lot of software companies do. It’s one of those boxes that you check because you know it’s a best practice.

But something else that’s common is when companies check the CAB box just to have one, but don’t end up doing much with it (likely because of the workload it takes to manage). Minichamps 1 18 Scale Diecast BC 696 0220 Mclaren Mercedes F1 David CoulthardRather than becoming the product and customer experience-changing entity that it has the potential to be, many CABs go into hibernation, never to be heard from again.Minichamps 1 43 - 2007 red bentley brooklands

It’s time to change that. It’s time to mobilize your CAB for action.

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Written by Nick Mignogna on May 1, 2019 at 10:14 AM | 9 minute read


In today's global economy, you're no longer competing with just the businesses in your town.Minichamps 1 43 BMW 2002 Cabriolet from 1971 in Yellow 400021132 You're competing around the world, and you may offer similar products and services to half a dozen other vendors, maybe more. Minichamps 1 43 - BMW X5 4.4I 2000 Green OliveYou need a way to differentiate yourself outside of product and price, which can only be tweaked so much.

Smart businesses that find themselves in this situation turn to customer support as the differentiator.

Excellent customer service and support are highly effective ways to stand out because they also build loyalty among your customers.Minichamps 1 43 - f1 Force India Mercedes vjm04 CL 2011It will often cause them to select you for renewals and recommend you even if your prices are higher than the competition. Just consider these stats:

Clearly, there’s a major divide between perception and a hard reality.Minichamps 1 43 - horch 853 a red

So how do you create a great customer service experience that puts you on the right side of these statistics?

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