“Digital transformation” is leaving no stone unturned. Its effects aren’t limited just to big consumer brands like Amazon, Netflix Uber. Burlington Northern GP-7 Diesel N Scale DC & DCC Ready Atlas Road No. 1574Technology has changed how people travel down the path toward membership at your association, and how they engage with your association if or when they join.
A member’s experience with your association or nonprofit used to look different.UH Renault 5 Turbo 1986 1 18 Torre De la Foata Tour de Corse 1986 They might hear about you through a direct mail flyer, send in a check to join, and attend a conference once a year. That was association membership. Their journey to joining your association was linear and sequential.Toy Robot Kids Remote Control Touch Sound Speaks Dances Program Rechargeable
Now, they come to your association at various stages of the funnel, or the member/buyer’s journey. And along the way, they expect a different experience from what was the norm 20 years ago.