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Star Wars DECIPHER SWCCG COMPLETE REFLECTIONS 2 PREMIUMS RARES SET 54 54 II CCG ngbyvh5251-CCG Individual Cards

Written by Tom Lehman on May 16, 2019 at 9:08 AM | 4 minute read

 

“Digital transformation” is leaving no stone unturned. Its effects aren’t limited just to big consumer brands like Amazon, Netflix Uber. Yugioh Japanese Dark Magician S Knight Gb8-001 Secret Rare Psa 10 Gem MintTechnology has changed how people travel down the path toward membership at your association, and how they engage with your association if or when they join.

A member’s experience with your association or nonprofit used to look different.Lincoln Logs 100th Anniversary Tin They might hear about you through a direct mail flyer, send in a check to join, and attend a conference once a year. That was association membership. Their journey to joining your association was linear and sequential.DC World's Finest World's Worst Box Exclusive Joker Hoodie XL

Now, they come to your association at various stages of the funnel, or the member/buyer’s journey. And along the way, they expect a different experience from what was the norm 20 years ago.

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Alter Free Rin Matsuoka PVC Figure Japan Import Written by Elizabeth Bell on May 14, 2019 at 8:41 AM | 8 minute read

No matter the reason for the change, anyone who has grown an online community to maturity can tell you that the thought of moving that community to a new platform is enough to keep a person up at night.Valentina Beanie Baby by ty.

There are logistical and personal challenges to migrating an entire community, like:

  • What if engagement totally dies?Transformers Cyber Slammers Optimus Prime. Hasbro. Huge Saving
  • What if we lose all the activity from our old community when we transition?
  • What if members don’t move?Star Trek LOT OF 2 BOLIANs CUSTOM ACTION FIGURES Next Generation made to order
  • What if members start their own rogue communities because they hate our new platform?

But whatever your worries are, moving your community could be what it needs to become even better.

Fate Grand Order Shuten Douji Event Limited Card Sleeves Fate GO Fate stay nightTo get you to that new, better place, there are some strategic elements to think about as you transition your community from one platform (be it social media, a different company, or a listserv) to another.

We’re here to help you meet your goals while avoiding these pitfalls.

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Star Wars DECIPHER SWCCG COMPLETE REFLECTIONS 2 PREMIUMS RARES SET 54 54 II CCG ngbyvh5251-CCG Individual Cards

Written by Ty International Bears Rare Complete Collection 1999 - Never Opened on May 9, 2019 at 10:53 AM | 5 minute read

Do you have a Customer Advisory Board (CAB) or customer advisory council?75915 75916 75917 75920 LEGO lot 4 sets Jurassic World RAPTOR RAMPAGE Dinosaurs A lot of software companies do. It’s one of those boxes that you check because you know it’s a best practice.

But something else that’s common is when companies check the CAB box just to have one, but don’t end up doing much with it (likely because of the workload it takes to manage). HQDX DragonBall Z Majin Vegeta & Super Boo Figure SetRather than becoming the product and customer experience-changing entity that it has the potential to be, many CABs go into hibernation, never to be heard from again.Vintage Star Wars Luke Battle Poncho Last 17 Complete

It’s time to change that. It’s time to mobilize your CAB for action.

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Written by Nick Mignogna on May 1, 2019 at 10:14 AM | 9 minute read

 

In today's global economy, you're no longer competing with just the businesses in your town.Doran, the Siege Tower (Champs Full Art) Near Mint Foil English strikezoneonline You're competing around the world, and you may offer similar products and services to half a dozen other vendors, maybe more. Power Rangers Tor the Shuttlezord Original and 100% complete 2242You need a way to differentiate yourself outside of product and price, which can only be tweaked so much.

Smart businesses that find themselves in this situation turn to customer support as the differentiator.

Excellent customer service and support are highly effective ways to stand out because they also build loyalty among your customers.Charles Barkley NBA Collection Beanbags 1999 MattelIt will often cause them to select you for renewals and recommend you even if your prices are higher than the competition. Just consider these stats:

Clearly, there’s a major divide between perception and a hard reality.Lego Harry Potter (3) HOGWARTS EXPRESS TRAIN ENGINE CAR ONLY FROM SET 4841

So how do you create a great customer service experience that puts you on the right side of these statistics?

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