“Digital transformation” is leaving no stone unturned. Its effects aren’t limited just to big consumer brands like Amazon, Netflix Uber. Winross 2002 DAVIDSON PLASTIC REFRIGERATION White N9000 Nostalgia SeriesTechnology has changed how people travel down the path toward membership at your association, and how they engage with your association if or when they join.
A member’s experience with your association or nonprofit used to look different.Winross Highway Pioneer Historical, Die-Cast Tractor Trailer Hennis, NIB They might hear about you through a direct mail flyer, send in a check to join, and attend a conference once a year. That was association membership. Their journey to joining your association was linear and sequential.Winross Models Maryland Old Line State Tractor Trailer 1776-1976 Diecast dc2712
Now, they come to your association at various stages of the funnel, or the member/buyer’s journey. And along the way, they expect a different experience from what was the norm 20 years ago.