Mantua Tyco Penn Central F3 ABA Powered F3 Dummy F3 A&B A ngzmub1232-Locomotives

Hasbro Despicable Me Frustration Board Game
Hornby Railroad R2879 BR Class 55 St PADDY No.55001 DCC Ready
Team Caliber Ryan Blaney Autographed CAT ‘06 Dodge Charger 1 24 Scale
Bachmann Spectrum HO 1 87 USA BALTIMORE & OHIO SHUNTER Locomotive Hull NM
Mantua Tyco Penn Central F3 ABA Powered F3 A Dummy F3 A&B
Explore the Higher Logic Blog:Online CommunityMarketing Automation

Mantua Tyco Penn Central F3 ABA Powered F3 Dummy F3 A&B A ngzmub1232-Locomotives

Written by Tom Lehman on May 16, 2019 at 9:08 AM | 4 minute read

 

“Digital transformation” is leaving no stone unturned. Its effects aren’t limited just to big consumer brands like Amazon, Netflix Uber. Roco 66892 h0 Closed Boxcar zr the PKP, Vintage 3-4 Neuwertig boxTechnology has changed how people travel down the path toward membership at your association, and how they engage with your association if or when they join.

A member’s experience with your association or nonprofit used to look different.Tenariv 280 matra ms10 winner gp f1 Germany 1968 j. stewart 1.43 They might hear about you through a direct mail flyer, send in a check to join, and attend a conference once a year. That was association membership. Their journey to joining your association was linear and sequential.Capsule Q Museum Fortune Owl No.3 Kaiyodo 5sets

Now, they come to your association at various stages of the funnel, or the member/buyer’s journey. And along the way, they expect a different experience from what was the norm 20 years ago.

Read More »

There are 0 Comments | Get the conversation started.

LIMITED EDITION 2002 ALL STAR GAME DALE EARNHARDT JR. GM OF 5,004 Written by Elizabeth Bell on May 14, 2019 at 8:41 AM | 8 minute read

No matter the reason for the change, anyone who has grown an online community to maturity can tell you that the thought of moving that community to a new platform is enough to keep a person up at night.H0 Jägerndorfer Collection 26020 DSS Elektrolok 1063 044-4 OVP MINT 0981

There are logistical and personal challenges to migrating an entire community, like:

  • What if engagement totally dies?BMW 635 CSI Macau Guia Race 1983
  • What if we lose all the activity from our old community when we transition?
  • What if members don’t move?Märklin 48436 3 Goods Wagon Open, minéralier, SNCF, EP. V
  • What if members start their own rogue communities because they hate our new platform?

But whatever your worries are, moving your community could be what it needs to become even better.

1 43 TSM True Scale, 1966 Chaparral 2D & 2E Two Car Set Signed by Jim Hall NEWTo get you to that new, better place, there are some strategic elements to think about as you transition your community from one platform (be it social media, a different company, or a listserv) to another.

We’re here to help you meet your goals while avoiding these pitfalls.

Read More »

There are 0 Comments | Get the conversation started.

 

Mantua Tyco Penn Central F3 ABA Powered F3 Dummy F3 A&B A ngzmub1232-Locomotives

Written by BROADWAY LIMITED 5828 HO Clinchfield Challenger 4-6-6-4 674 Paragon3 Sound DCC on May 9, 2019 at 10:53 AM | 5 minute read

Do you have a Customer Advisory Board (CAB) or customer advisory council?020H French Hornby No 19 Demountable Station Marseille A lot of software companies do. It’s one of those boxes that you check because you know it’s a best practice.

But something else that’s common is when companies check the CAB box just to have one, but don’t end up doing much with it (likely because of the workload it takes to manage). Lookout Games Agricola Revised Edition (New)Rather than becoming the product and customer experience-changing entity that it has the potential to be, many CABs go into hibernation, never to be heard from again.USCF Sales Small Red Burl Premium Chess Box - No Logo

It’s time to change that. It’s time to mobilize your CAB for action.

Read More »

There are 0 Comments | Get the conversation started.

Written by Nick Mignogna on May 1, 2019 at 10:14 AM | 9 minute read

 

In today's global economy, you're no longer competing with just the businesses in your town.Kingdom Death - Fade - White box - KDM - SEALED NIB - SOLD OUT You're competing around the world, and you may offer similar products and services to half a dozen other vendors, maybe more. Dale Earnhardt Jr Sikkens 1997 Monte Carlo Revelle 1 18 scale car NASCAR blueYou need a way to differentiate yourself outside of product and price, which can only be tweaked so much.

Smart businesses that find themselves in this situation turn to customer support as the differentiator.

Excellent customer service and support are highly effective ways to stand out because they also build loyalty among your customers.Hasbro e6158eu4 Nerf Fortnite ar1 It will often cause them to select you for renewals and recommend you even if your prices are higher than the competition. Just consider these stats:

Clearly, there’s a major divide between perception and a hard reality.Sa145-bmw m6 gt3 n.91 FIA GT World Cup Macau 2017 M. Wittmann 1 43 Figure MO

So how do you create a great customer service experience that puts you on the right side of these statistics?

Stewart Kato 4507 HO Canadian Pacific Baldwin DRS-4-4-1000 DC operation

There are 0 Comments | Get the conversation started.

Mantua Tyco Penn Central F3 ABA Powered F3 Dummy F3 A&B A ngzmub1232-Locomotives

see all