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Written by Tom Lehman on May 16, 2019 at 9:08 AM | 4 minute read

Item specifics

Condition:
New: A brand-new, unused, unopened, undamaged item (including handmade items). See the seller's ... Read moreabout the condition
Marca: Tecnomodel
Scala: 1:18 Materiale: Resina
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Non applicabile

 

“Digital transformation” is leaving no stone unturned. Its effects aren’t limited just to big consumer brands like Amazon, Netflix Uber. 35-075 Bachmann Class E4 LB&SCR Tank Locomotive (6 DCC)Technology has changed how people travel down the path toward membership at your association, and how they engage with your association if or when they join.

A member’s experience with your association or nonprofit used to look different.McLaren p1 GTR Grey orange 1 43 TrueScale tsm430157 They might hear about you through a direct mail flyer, send in a check to join, and attend a conference once a year. That was association membership. Their journey to joining your association was linear and sequential.Tillig TT scale Set of 3 covered Hopper cars. Factory weathered DB-AG

Now, they come to your association at various stages of the funnel, or the member/buyer’s journey. And along the way, they expect a different experience from what was the norm 20 years ago.

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Reaper Bones III Graveyard Expansion Dungeons and dragons Pathfinder Written by Elizabeth Bell on May 14, 2019 at 8:41 AM | 8 minute read

No matter the reason for the change, anyone who has grown an online community to maturity can tell you that the thought of moving that community to a new platform is enough to keep a person up at night.LGB 1 24 Mercedes 230 SL 1965 Red Super Detailed diecast Model Whitebox

There are logistical and personal challenges to migrating an entire community, like:

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But whatever your worries are, moving your community could be what it needs to become even better.

2019 Clint Bowyer Toco Warranty 1 24th Mustang ELITE PREORDERTo get you to that new, better place, there are some strategic elements to think about as you transition your community from one platform (be it social media, a different company, or a listserv) to another.

We’re here to help you meet your goals while avoiding these pitfalls.

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1 18 Tecnomodel 312pb Daytona 24 Winner 1972 tm18-61b Scale Ferrari ngufxm1232-Sport & Touring Cars

Written by Dust Studi Dust 1 48 Allies MCW M3 Walker - Rattler Rattler-Amp Cobra Co Box NM on May 9, 2019 at 10:53 AM | 5 minute read

Do you have a Customer Advisory Board (CAB) or customer advisory council?NASCAR MOTORSPORTS AUTHENTICS DALE EARNHARDT JR 1 24 SCALE FATHERS DAY BUD A lot of software companies do. It’s one of those boxes that you check because you know it’s a best practice.

But something else that’s common is when companies check the CAB box just to have one, but don’t end up doing much with it (likely because of the workload it takes to manage). Porsche 911 gt2 n.74 10th LM 1997 A. Ahrle-B. Eichmann-A. Pilgrim 1 43Rather than becoming the product and customer experience-changing entity that it has the potential to be, many CABs go into hibernation, never to be heard from again.Takuma Sato indycar 1 18 visit japan green light car signed rare

It’s time to change that. It’s time to mobilize your CAB for action.

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Written by Nick Mignogna on May 1, 2019 at 10:14 AM | 9 minute read

 

In today's global economy, you're no longer competing with just the businesses in your town.Ford escort cosworth Fluo condroz 1996 Minichamps 1 43 Die Cast Limited Edition You're competing around the world, and you may offer similar products and services to half a dozen other vendors, maybe more. Eyewitnesskits Humanworks 18” Human Skeleton Mold Ages 6+ Educational LearningYou need a way to differentiate yourself outside of product and price, which can only be tweaked so much.

Smart businesses that find themselves in this situation turn to customer support as the differentiator.

Excellent customer service and support are highly effective ways to stand out because they also build loyalty among your customers.Netrunner Data & Destiny Expansion Sealed NEWIt will often cause them to select you for renewals and recommend you even if your prices are higher than the competition. Just consider these stats:

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So how do you create a great customer service experience that puts you on the right side of these statistics?

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1 18 Tecnomodel 312pb Daytona 24 Winner 1972 tm18-61b Scale Ferrari ngufxm1232-Sport & Touring Cars

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