Advanced DUNGEONS DRAGONS Dungeon Guide  - May 1979 - 1st Edition & Masters ngufxm432-Dungeon Master's Guides

Warhammer 40k Necrons Necron Doom Scythe Painted
Battery Operated Interactive Baby Doll with Expressions & Movement for Kids
Rapido HO Mid Train Dome Canadian Pacific CP Action Red
NEW Outrage Steal The Crown Jewels Board Game Factory Sealed
Advanced DUNGEONS & DRAGONS Dungeon Masters Guide  - May 1979 - 1st Edition
Explore the Higher Logic Blog:Online CommunityMarketing Automation

Advanced DUNGEONS DRAGONS Dungeon Guide  - May 1979 - 1st Edition & Masters ngufxm432-Dungeon Master's Guides

Written by Tom Lehman on May 16, 2019 at 9:08 AM | 4 minute read

 

“Digital transformation” is leaving no stone unturned. Its effects aren’t limited just to big consumer brands like Amazon, Netflix Uber. Vintage Purple Furby 1998 SPECIAL LIMITED EDITION SPRING FURBY- MIB NRFB 70-884Technology has changed how people travel down the path toward membership at your association, and how they engage with your association if or when they join.

A member’s experience with your association or nonprofit used to look different.Lionel 2018 CHRISTMAS BOXCAR LNL84747 They might hear about you through a direct mail flyer, send in a check to join, and attend a conference once a year. That was association membership. Their journey to joining your association was linear and sequential.Porsche 908 02 Nd 1000Km Buenos Aires 1970 Roig Rindt BEST 1 43 BE9686 Mode

Now, they come to your association at various stages of the funnel, or the member/buyer’s journey. And along the way, they expect a different experience from what was the norm 20 years ago.

Read More »

There are 0 Comments | Get the conversation started.

Pz.Beob Wg. Iii Ausf. F Dragon Kit 1 35 D6792 Model Written by Elizabeth Bell on May 14, 2019 at 8:41 AM | 8 minute read

No matter the reason for the change, anyone who has grown an online community to maturity can tell you that the thought of moving that community to a new platform is enough to keep a person up at night.LIONEL WATER TOWER BROKEN SPOUT & PLASTIC CROSSMEMBERS WORKS - MAKE OFFERS

There are logistical and personal challenges to migrating an entire community, like:

  • What if engagement totally dies?BMW z4 Coupe ADAC Nürburgring 2011 1 43 Minichamps NEW & OVP
  • What if we lose all the activity from our old community when we transition?
  • What if members don’t move?Lionel New 6-16925 New York Central Flatcar with Trailer
  • What if members start their own rogue communities because they hate our new platform?

But whatever your worries are, moving your community could be what it needs to become even better.

Chrisler 928 lincoln IV carrera panamericana 1953 sold mountedTo get you to that new, better place, there are some strategic elements to think about as you transition your community from one platform (be it social media, a different company, or a listserv) to another.

We’re here to help you meet your goals while avoiding these pitfalls.

Read More »

There are 0 Comments | Get the conversation started.

 

Advanced DUNGEONS DRAGONS Dungeon Guide  - May 1979 - 1st Edition & Masters ngufxm432-Dungeon Master's Guides

Written by DINKY TOYS MODEL No.368 ZYGON MARAUDER MIB on May 9, 2019 at 10:53 AM | 5 minute read

Do you have a Customer Advisory Board (CAB) or customer advisory council?Lil Rider Trike Motorcycle Ride On Toy Red Battery Powered Kids Boys Play Gift A lot of software companies do. It’s one of those boxes that you check because you know it’s a best practice.

But something else that’s common is when companies check the CAB box just to have one, but don’t end up doing much with it (likely because of the workload it takes to manage). Rare Vintage Original Schuco Studio 1050 Windup Toy Car - NM MT w BoxRather than becoming the product and customer experience-changing entity that it has the potential to be, many CABs go into hibernation, never to be heard from again.AD&D 2nd Ed Oriental Module - OA7 TEST OF THE SAMURAI (HIGH-GRADE with MAP )

It’s time to change that. It’s time to mobilize your CAB for action.

Read More »

There are 0 Comments | Get the conversation started.

Written by Nick Mignogna on May 1, 2019 at 10:14 AM | 9 minute read

 

In today's global economy, you're no longer competing with just the businesses in your town.NHRA Clay Millican MILESTONE 1 16 DIECAST Top Fuel NITRO Dragster IHRA Werner You're competing around the world, and you may offer similar products and services to half a dozen other vendors, maybe more. Painted Reaper Miniature Female BloodguardYou need a way to differentiate yourself outside of product and price, which can only be tweaked so much.

Smart businesses that find themselves in this situation turn to customer support as the differentiator.

Excellent customer service and support are highly effective ways to stand out because they also build loyalty among your customers.1998 DALE EARNHARDT ACTION GOODWRENCH DAYTONA 500 WIN 1 24 CAR NASCAR DIECASTIt will often cause them to select you for renewals and recommend you even if your prices are higher than the competition. Just consider these stats:

Clearly, there’s a major divide between perception and a hard reality.Auto Para Niños Con Bateria Recargable 6 Voltios Diseño Realista BMW l8

So how do you create a great customer service experience that puts you on the right side of these statistics?

Set Wargame - Grand Fleet - L2 Design - WWI - Sw

There are 0 Comments | Get the conversation started.

Advanced DUNGEONS DRAGONS Dungeon Guide  - May 1979 - 1st Edition & Masters ngufxm432-Dungeon Master's Guides

see all