Funaro F&C 211 NEW CENTRAL Covered Hopper NYC Despatch Shops S-Scale S-211 YORK ngtzcw1032-Freight Cars

Skylanders Monopoly, Island Quest, War Game, & Rechargeable Speaker
Heroscape The Battle of All Time Master Set 2 Swarm of the Marro
OO BRIDGE HO DELUXE CAST IRON BRIDGE kit from N SCENIC 600mm LONG LASER CUT
LIONEL FAIRFIELD FARMS MILK CAR WITH TWO MILK TANKS. N BOX 3-PICTURES
Funaro F&C S-211 211 NEW YORK CENTRAL Covered Hopper NYC Despatch Shops S-Scale
Explore the Higher Logic Blog:Online CommunityMarketing Automation

Funaro F&C 211 NEW CENTRAL Covered Hopper NYC Despatch Shops S-Scale S-211 YORK ngtzcw1032-Freight Cars

Written by Tom Lehman on May 16, 2019 at 9:08 AM | 4 minute read

 

“Digital transformation” is leaving no stone unturned. Its effects aren’t limited just to big consumer brands like Amazon, Netflix Uber. 2010 Marvel Universe Mighty Beanz 7 Exclusive gold 76 77 80 81 82 83 84 Full SetTechnology has changed how people travel down the path toward membership at your association, and how they engage with your association if or when they join.

A member’s experience with your association or nonprofit used to look different.Bt9413-Ferrari 275 n.28 11th LM 1967 Steinmann-Complete 1 43 Figure Model They might hear about you through a direct mail flyer, send in a check to join, and attend a conference once a year. That was association membership. Their journey to joining your association was linear and sequential.Vintage 1965 Gilbert Toys James Bond Batt-Op Aston Martin - goldfinger

Now, they come to your association at various stages of the funnel, or the member/buyer’s journey. And along the way, they expect a different experience from what was the norm 20 years ago.

Read More »

There are 0 Comments | Get the conversation started.

Dead Of Winter A Crossroads Game- Cooperative Survival Game - Plaid Hat Games Written by Elizabeth Bell on May 14, 2019 at 8:41 AM | 8 minute read

No matter the reason for the change, anyone who has grown an online community to maturity can tell you that the thought of moving that community to a new platform is enough to keep a person up at night.Ral Partha Planescape 11-642 TANAR’RI SUCCUBUS Metal Miniature RARE OOP MIB

There are logistical and personal challenges to migrating an entire community, like:

  • What if engagement totally dies?N Scale AMB LASERkit Santa Fe No. 3 Standard One Story Depot
  • What if we lose all the activity from our old community when we transition?
  • What if members don’t move?Dungeons and Dragons Computer Fantasy Game Mattel Handheld-WORKING CONDITION
  • What if members start their own rogue communities because they hate our new platform?

But whatever your worries are, moving your community could be what it needs to become even better.

Arte Amotto B1 white AM-B1-WHJapan import To get you to that new, better place, there are some strategic elements to think about as you transition your community from one platform (be it social media, a different company, or a listserv) to another.

We’re here to help you meet your goals while avoiding these pitfalls.

Read More »

There are 0 Comments | Get the conversation started.

 

Funaro F&C 211 NEW CENTRAL Covered Hopper NYC Despatch Shops S-Scale S-211 YORK ngtzcw1032-Freight Cars

Written by Set Table - the Castles of Burgundy - Cursed Games - on May 9, 2019 at 10:53 AM | 5 minute read

Do you have a Customer Advisory Board (CAB) or customer advisory council?KATO Kiha 91-6 [10-1386 Kiha 91 Series A lot of software companies do. It’s one of those boxes that you check because you know it’s a best practice.

But something else that’s common is when companies check the CAB box just to have one, but don’t end up doing much with it (likely because of the workload it takes to manage). Vintage Toy , Tyco ,Life Like , Bachmann , Train , LOTRather than becoming the product and customer experience-changing entity that it has the potential to be, many CABs go into hibernation, never to be heard from again.Sorry Sliders Board Game from Hasbro Parker Bredhers - NEW AND FACTORY SEALED

It’s time to change that. It’s time to mobilize your CAB for action.

Read More »

There are 0 Comments | Get the conversation started.

Written by Nick Mignogna on May 1, 2019 at 10:14 AM | 9 minute read

 

In today's global economy, you're no longer competing with just the businesses in your town.Porsche 962 no. 16 24 hours le mans 1991-kit GCAM monte built You're competing around the world, and you may offer similar products and services to half a dozen other vendors, maybe more. Liliput Tender Wheel Set BR 01.10 H0 AC AC NEWYou need a way to differentiate yourself outside of product and price, which can only be tweaked so much.

Smart businesses that find themselves in this situation turn to customer support as the differentiator.

Excellent customer service and support are highly effective ways to stand out because they also build loyalty among your customers.Art 101 Trifold Art setIt will often cause them to select you for renewals and recommend you even if your prices are higher than the competition. Just consider these stats:

Clearly, there’s a major divide between perception and a hard reality.Rare North Cape Board Game 1978 C In C

So how do you create a great customer service experience that puts you on the right side of these statistics?

Jewels In The Attic Board Game - Discovery Toys 1992 - Some Wear to the Box

There are 0 Comments | Get the conversation started.

Funaro F&C 211 NEW CENTRAL Covered Hopper NYC Despatch Shops S-Scale S-211 YORK ngtzcw1032-Freight Cars

see all