LILIPUT L112408, BAHNHOF LITTFELD V200 BCB RIEBEL REPAINT 001 ngsvpr132-Locomotives

WH40K THOUSAND SONS Scarab Occult Terminators (x5) 8th ED. Assembled & Based GW
Wiking VW Phaeton Special Model the glass factory , bluee Metallic (SSK46)
Small Railway ÖBB orange Grey Br 1046 007-9 E-LOK
Isla Dorada Board Game by Fantasy Flight Games used
LILIPUT L112408, BAHNHOF LITTFELD REPAINT V200 001 BCB RIEBEL
Explore the Higher Logic Blog:Online CommunityMarketing Automation

LILIPUT L112408, BAHNHOF LITTFELD V200 BCB RIEBEL REPAINT 001 ngsvpr132-Locomotives

Written by Tom Lehman on May 16, 2019 at 9:08 AM | 4 minute read

 

“Digital transformation” is leaving no stone unturned. Its effects aren’t limited just to big consumer brands like Amazon, Netflix Uber. 151 Locomotive électrique SON NUMÉRIQUE SER60 EpV DSS NEM Roco 73411 H0 1 87 Technology has changed how people travel down the path toward membership at your association, and how they engage with your association if or when they join.

A member’s experience with your association or nonprofit used to look different.THE LIONEL VAULT- 52010- LTD EDITION WESTERN PACIFIC STND 'O' BOXCAR- NEW- B1 They might hear about you through a direct mail flyer, send in a check to join, and attend a conference once a year. That was association membership. Their journey to joining your association was linear and sequential.Jouef Trans Europ Express 1 Car 3 Class and Van Wagon Tee Stainless

Now, they come to your association at various stages of the funnel, or the member/buyer’s journey. And along the way, they expect a different experience from what was the norm 20 years ago.

Read More »

There are 0 Comments | Get the conversation started.

Space Master Vtg ICE 9010 Role Playing Game Star Strike Unpunched w Dice 1988 Written by Elizabeth Bell on May 14, 2019 at 8:41 AM | 8 minute read

No matter the reason for the change, anyone who has grown an online community to maturity can tell you that the thought of moving that community to a new platform is enough to keep a person up at night.LIONEL O GAUGE PREAMBLE EXPRESS F-3 DIESEL ENGINE +ORIGINAL BOX LOT H 42

There are logistical and personal challenges to migrating an entire community, like:

  • What if engagement totally dies?Roco N 23392 E-Locomotive E 44 508 the DB OVP w5859
  • What if we lose all the activity from our old community when we transition?
  • What if members don’t move?Corgi 1 18 scale Diecast 46703 - MGF 1.8i VVC Roadster
  • What if members start their own rogue communities because they hate our new platform?

But whatever your worries are, moving your community could be what it needs to become even better.

Warhammer Space Marine Lieutenant Amulius Adepticon ExclusiveTo get you to that new, better place, there are some strategic elements to think about as you transition your community from one platform (be it social media, a different company, or a listserv) to another.

We’re here to help you meet your goals while avoiding these pitfalls.

Read More »

There are 0 Comments | Get the conversation started.

 

LILIPUT L112408, BAHNHOF LITTFELD V200 BCB RIEBEL REPAINT 001 ngsvpr132-Locomotives

Written by VNT CLEAN BOXED LineMar Motorboat w light Marx Japan WORKS Battery Operated Wood on May 9, 2019 at 10:53 AM | 5 minute read

Do you have a Customer Advisory Board (CAB) or customer advisory council?Brand New Marklin Trans European Express (TEE) Car Set Mini Club Z Scale A lot of software companies do. It’s one of those boxes that you check because you know it’s a best practice.

But something else that’s common is when companies check the CAB box just to have one, but don’t end up doing much with it (likely because of the workload it takes to manage). Lionel Santa Fe set with BuildingRather than becoming the product and customer experience-changing entity that it has the potential to be, many CABs go into hibernation, never to be heard from again.Audi rs5 n.5 7th DTM 2016 M. NEW 1 43

It’s time to change that. It’s time to mobilize your CAB for action.

Read More »

There are 0 Comments | Get the conversation started.

Written by Nick Mignogna on May 1, 2019 at 10:14 AM | 9 minute read

 

In today's global economy, you're no longer competing with just the businesses in your town.S5906-Venturi T. dillmann 2017 n.4 rd10 New York Formula and 1 43 Model mod You're competing around the world, and you may offer similar products and services to half a dozen other vendors, maybe more. Vintage Marklin HO Set-S Train Set A Made In Western Germany Not TestedYou need a way to differentiate yourself outside of product and price, which can only be tweaked so much.

Smart businesses that find themselves in this situation turn to customer support as the differentiator.

Excellent customer service and support are highly effective ways to stand out because they also build loyalty among your customers.25mm Warhammer Fantasy DPS painted Dwarfs Daemon Slayer with Great Weapon AP5020It will often cause them to select you for renewals and recommend you even if your prices are higher than the competition. Just consider these stats:

Clearly, there’s a major divide between perception and a hard reality.FULL Budweiser Hawthorne Village Train Set Still In Plastic Never Used

So how do you create a great customer service experience that puts you on the right side of these statistics?

Kings of War MGKWN101 Forces of Nature Army Set Starter Force (54) Miniatures

There are 0 Comments | Get the conversation started.

LILIPUT L112408, BAHNHOF LITTFELD V200 BCB RIEBEL REPAINT 001 ngsvpr132-Locomotives

see all